Friday, February 22, 2008

Two sides of the same coin

I had a fantastic conversation today with the Manager of our strategy area. This is the first opportunity we have had to talk face to face since I started two and a half months ago and was thoroughly enjoyable.

Our conversation ended up highlighting two sides to the same coin in relation to the role of a Knowledge Manager.

On one side of the coin we talked about the "influence gig", the evangelist. The role of the manager to work with parts of the business on developing their understanding of knowledge management and the benefits it can provide as well as supporting the development their strategic plans. This is an enterprise wide activity that not only involves the areas of the business that are delivering to customers but also the corporate service aspects of the business (HR, IT, Finance etc..).

On the other side there is the "service provider". Supporting the business by providing the services, knowledge and tools they need to execute their strategies and deliver quality outcomes.

At this point in time I am a team of one and not necessarily able to excel in either of these areas whilst Í am constantly spinning the coin. It is an ability to be able to switch between strategic and operational roles but it is not necessarily a sustainable endeavour.

So in developing our KM strategy I need to look at this balance. How can I provide in the role of advisor and supplier? What roles and resources will we need? It will be through some great conversations, like the one today, that I hope to collaborate with my stakeholders and consumers on a suitable solution.



Tuesday, February 19, 2008

Done and dusted

It has been a great couple of days at the conference where I have met some new KM friends.

Thanks to all those who attended and participated in the discussions.

It has been thoroughly enjoyable and I look forward to catching up in the future.



Wednesday, February 13, 2008

In Melbourne

I find myself in Melbourne for most of next week presenting and attending a conference on Facilitating Knowledge Transfer and Retention in the Modern Workplace.

I'll be posting my presentation on Understanding the new breed of employee to Slideshare after the event for those who might be interested.

If you are attending let me know and come and introduce yourself. I'm not shy.



QKM Forum

For those who may not know, I am currently championing the Queensland Knowledge Management Forum as it's Chairperson.

Currently we get together for coffee on the fourth Thursday of the month and track down any KM gurus to share their knowledge when they come through town.

The group has an online home at

So if you are in Brisbane and you have an interest in knowledge management come and say hello.



Anecdote coming to Brisneyland

It doesn't happen too often so when it does it's good to jump up and down and make some noise.

One of Australia's (and the world's) leading players in the narrative field are coming to Brisbane.

Anecdote are holding one of their workshops on Narrative Techniques in Business in Brisbane on the 27th of March 2008.

Highly recommend participating in the one day workshop with some of the leading people in the field guiding your learning.

Tell 'em I sent ya.


Tuesday, February 12, 2008

Earth Hour 2008

Get on board.


Intro to social computing

A colleague plucked up the courage to approach me today and ask about how I keep up to date.

They have a major issue with email overload and are a little technologically challenged.

After a bit of discussion around the details of the issue we had a look at some blogs, RSS Feeds and social tagging tools.

It was then I tied a few threads together (Chris Collison - Social Bookmarking made simple...; Patrick Lambe - Blogs can calm the raging sea; Matt Moore - You've got (more) mail; Chris Fletcher - Do you RSS?) and ended up directing them to some great short intros to various social computing tools at Commoncraft including:

Great way to communicate the meaning without a camtasia screenshot fest.